1) Make sure the PC Monitors/GPS Trackers/Air Purifier/DVD Recorders/Phone Accessories etc
you will return are all with our label and laser marks.

2) Fill RMA Report in details with product model, quantity and related P/I number

3) Take pictures of the RMA on spot and email back immediately to clarify the defective problem

4) We confirm the RMA with report and instruction back

5) Unpack the entire paper box

6) Pack the RMA products in good condition to avoid broken or leakage during transportation,
it is appreciated to pack DVD Writer with tissue or Poly Bags covering the GPS or internal DVD and  
roll every 5pcs DVD Writer in together, newspaper between each layer. Pack PC Monitors into
the individual carton box as what it was received.

7) We give you the delivery address for return

8) Return RMA cartridge by sea shipment. (Except under our approval to ship by air or by courier)

9) After receiving RMA goods, we will test it and give you test report, showing the RMA problem by engineer advice.

NOTE:  If we confirm any RMA products are not necessory to be returend, TrendGate will require our clients to provide specific product pictures, serial numbers, sample problem shots and return the high-valued spare parts( such as chips etc) in time. If you can not provide the related info we request, the RMA solution time and compensation will be influenced.