1)       Make sure the goods containing our identification marks.

2)       Make sure the defective rate beyond our allowance rate.

3)       Buyer should pack the defective products properly so that to avoid any broke during the transportation.

4)       Buyer must return the goods according to our instruction and under our approval according to Chinese                   
          custom regulations, including shipping time, transportation method, packing and shipping mark, shipping               
          document required, delivery address and freight charge. Buyer should not return the goods without our                   
         confirmation, otherwise we will not bear any possible losses of return and will claim for extra expenses.

5)       Additional custom fee or other cost happens during RMA are free of our responsibility.

6)       We can only replace the new cartridge after receiving defected goods and tested

7)       We can replace other items after discussion with buyer. We can only replace by form of product,
           but cannot practice by return cash.

8)       The freight charge during RMA returns is calculated based on normal sea freight charge.
          We will not bear extra expense by other means of transportation.
 

We are free of responsibility for the problem caused by below situation:
1), Upgrade from the original manufacturer
2), Inappropriate preservation
3), Inappropriate transportation
4), Inappropriate using
5), Patent issues from original manufacturers
6), usage more than 60%
7), Lacking of our identified  serial number
8). Weather reasons for Force majeure
9). Expire our warranty period.

Risk Notification for Bulk Products:
In order to protect your interests and for our mutual benefit, we give notice of risks as 

follows for customers ordering bulk products.

All bulk packing products supplied by TrendGate have risks of failure due to simple packaging, 

which is prone to deformation in the course of shipment, resulting in damaged product appearance 

and even the malfunction of products. Therefore, we hereby disclaim, as of today, all liabilities 

with regard to product quality problem and any other relevant unpredictable risks arising 

during shipment and storage due to bulk packaging.

In case of return, please confirm with your relevant sales in advance about the return address, 

shipping method, invoice value and any other relevant details. The returned  products will NOT 

be accepted without prior written approval from TrendGate. Please provide accurate packing list 

in advance. Do not enclose any invoice inside the cartons or attach on the outside of cartons. 

Otherwise, customers shall bear all costs or losses arising therefrom.
 
NOTE:  If we confirm any RMA products are not necessory to be returend, TrendGate will require 

our clients to provide specific product pictures, serial numbers, sample printing pages and return 

the high-valued spare parts( such as chips etc) in time. If you can not provide the related info we 

request, the RMA solution time and compensation will be influenced.

We will have the right to claim for further loss of handling the RMA return (such as freight charge 

and custom clearance fee) if buyer does not follow this RMA policy. If you are unsatisfied with 

our RMA solution, please send your feedback to service@trendgateproducts.com for further negotiation.

If you are not satisfied with the RMA or other services of relevant TrendGate sales, 

please email to sales@trendgateproducts.com directly. We will contact you ASAP.